Privacy Policy
A legal disclaimer
RCC Facilities Management Pty Ltd (“RCC FM”, “we”, “our”, “us”) is committed to protecting the privacy, confidentiality and security of personal information. This Privacy Policy explains how we collect, use, store and protect personal information through our website and related services.
Information We Collect
We may collect personal information when you interact with our website, including when you submit a client request or enquiry form. This information may include: name, company name, email address, phone number, site address or service location, and details relating to a service request or enquiry. We only collect personal information that is reasonably necessary to respond to enquiries, provide services, or meet legal and contractual obligations.
How We Use Personal Information
We use personal information to: respond to enquiries and service requests, assess and manage service delivery requirements, communicate with clients, customers and stakeholders, meet legal, regulatory and contractual obligations, and improve our services and website functionality. We do not use personal information for unrelated purposes without consent.
Information Security & ISO 27001 Alignment
RCC FM maintains appropriate technical, organisational and administrative controls to protect personal information from unauthorised access, misuse, loss or disclosure. These controls align with the principles of ISO/IEC 27001 Information Security Management, including: controlled access to systems and data, secure handling and storage of information, user access management, and ongoing monitoring and risk management. Personal information is only accessible to authorised personnel.
Storage and Retention
Personal information is stored securely using protected systems and is retained only for as long as required to fulfil the purpose it was collected for or to meet legal, contractual or regulatory requirements. When no longer required, information is securely deleted or de‑identified.
Third‑Party Service Providers
Our website is hosted on Wix, which may process or store data on secure servers. We may also use trusted third‑party service providers to support website functionality or service delivery. These providers are required to comply with confidentiality and data protection obligations consistent with this policy.
Disclosure of Information
We do not sell or trade personal information. Personal information may only be disclosed where required by law, to authorised contractors or service providers involved in delivering requested services, or with your consent. All disclosures are limited to what is reasonably necessary.
Cookies and Website Analytics
Our website may use cookies or analytics tools to improve user experience and measure site performance. These tools do not identify individuals and are used for statistical purposes only. You can adjust your browser settings to manage or disable cookies.
Access and Correction
You may request access to, or correction of, personal information held about you by contacting us using the details below. We will respond within a reasonable timeframe in accordance with applicable privacy laws.
Complaints
If you have a concern about how your personal information has been handled, please contact us. We take privacy complaints seriously and will investigate and respond promptly.
Contact Us
For privacy enquiries or requests, please or call 1300 383 383. RCC Facilities Management Email: info@rccfm.com.au
Changes to This Policy
This Privacy Policy may be updated from time to time to reflect changes in legislation, standards, or business practices. The most current version will always be available on our website.